Privacy

In all our business areas, we deal with confidential, sometimes even sensitive, information on a daily basis. For this reason alone, the careful handling of data is of utmost importance to us. We therefore strictly adhere to applicable data protection regulations. Your personal data will be treated with the strictest confidentiality.

Scope of Application

This privacy policy is intended to inform the users of this website about the nature, scope, and purpose of the collection and use of personal data in accordance with the legal provisions (GDPR, TKG 2003).

The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with the legal regulations.

Please bear in mind that data transmission on the internet can fundamentally be subject to security gaps. Complete protection against access by third parties is not feasible.

The controller for data processing is:

Bytewood GmbH / FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144, 1190 Vienna (Wien) – [email protected] – + 43 660 640 78 43

Information on Data Processing According to Art 13 and 14 GDPR

We inform you about the processing of your personal data and the data protection rights and claims you are entitled to. The scope and content of the data processing largely depend on which products and services you request or which are agreed upon with you.

To ensure a transparent, understandable, and clear presentation of the information for you, we have structured this information sheet in the form of a question-and-answer catalog.

Collection and Processing of Data

We process your personal data exclusively within the framework of the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act. Below, we inform you about us and the type, scope, and purpose of the data collection and use.

We process the personal data that you provide to us as a user of the website and/or as a customer through information, for example, in the context of an inquiry or for concluding a contract, sending information and advertising via email, post, or fax.

Personal data includes your personal details (e.g.: name, address, contact data, date and place of birth, nationality, etc.), identification data (e.g. ID data), and authentication data.

Furthermore, this may also include order data, data from the fulfillment of our contractual obligation, advertising and sales data, documentation data, register data, image and sound, and visual data (e.g. photos, video or telephone recordings), processing results, data for fulfilling legal and regulatory requirements.

Data processing is carried out for the following purposes:

  1. For the fulfillment of contractual obligations (Art. 6 Para. 1 lit. b GDPR):

The processing of personal data (Art 4 No. 1 and No. 2 GDPR) takes place for the provision and mediation of our services that we provide to you, in particular for the execution of our contracts with you and the implementation of your requests, as well as all activities necessary for operation and administration.

The purposes of data processing are primarily based on the specific product or service offer and may include, among others, needs analyses, consultation, and the execution of services of all kinds. You can find the specific details on the purpose of data processing in the respective contract documents and general terms and conditions.

  1. For the fulfillment of legal obligations (Art. 6 Para. 1 lit. c GDPR):

Processing of personal data may be necessary for the purpose of fulfilling various legal obligations. Contract initiation and fulfillment in accordance with Art 6 Para 1 b GDPR. We require your data to process your order, inquiry, or contact to your complete satisfaction.

  1. Within the framework of your consent (Art 6 Para. 1 lit. a GDPR):

In the course of consent to the processing of your personal data, processing will only take place in accordance with the purposes specified in the declaration of consent and to the extent agreed therein. A given consent can be withdrawn by you at any time with effect for the future (e.g., you can object to the processing of your personal data for marketing and advertising purposes if you no longer agree to processing in the future).

Marketing and advertising in accordance with Art 6 Para 1 lit. f GDPR. As interested parties in our offer, we would like to inform you about innovations and offers of our products in a current and targeted manner.

  1. For the protection of legitimate interests (Art 6 Para. 1 lit. f GDPR):

If necessary, in the context of balancing interests in favor of Bytewood GmbH/FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144, 1190 Wien – [email protected] + 43 660 640 78 43 or a third party, data processing beyond the actual fulfillment of the contract can take place to safeguard our or third parties' legitimate interests. In the following cases, data processing is carried out, for example, to safeguard legitimate interests:

  • Review and optimization of procedures for needs analysis and direct customer approach;
  • Advertising or market and opinion research, provided you have not objected to the use of your data in accordance with Art 21 GDPR;
  • Telephone recordings;
  • Measures for business management and further development of services and products;
  • In the context of legal prosecution.

  1. Contact via our Contact Form

Our website has contact form(s) for our customers for, e.g., data changes, complaints, request for confirmations, contact by one of our employees or cooperation partners, callback forms, and general contact forms. If you use these, you can enter, e.g., the following data:

  • Type of interest or details of the request
  • Personal details such as: gender, title, name, subject, telephone, date of birth, or residential address
  • Contact details such as telephone number and/or email address
  • Further information to facilitate the processing of your request such as: invoice number, files, images, videos relating to the request
  • Information about your company such as company name, contact person in the company, type and legal form of the company, address, commercial register number

We use this information in accordance with Art 6 Para 1 lit b or f GDPR to promptly process and answer your inquiry. We store this data for a maximum of six months after your inquiry has been processed, provided that the data is not further required for this purpose within the framework of an existing contract in accordance with our GTC and/or other contractual agreements or other statutory retention periods apply.

  1. Marketing and Advertising

We use personal data to send you both general and information, offers, and recommendations tailored to your usage behavior, from us or from our cooperation partners. However, this is only if you give us your prior consent to contact you via email, telephone, SMS, or other channels to inform you in a timely manner about interesting offers, new developments, and services.

We also give our existing customers who have previously given consent to receive a newsletter the opportunity to receive personalized offers by allowing them to supplement their consent.

If you are not interested in customized and relevant offers and services, but only interested in general content, you can continue to receive this newsletter.

Depending on the content of the consent you have given, you will receive offers and other information from us about our currently offered product and service range or our other cooperation partners.

If you would like to receive customized and tailored information and recommendations, we can send you these, for example, about our products and services, current or individually tailored offers, vouchers, sweepstakes and campaigns, and much more.

The creation of the content is based on the evaluation of the following data: first/last name, date of birth, address and contact details, personal information, geo-data, preferences assigned to you and customer loyalty measures, device and browser information including your attributable usage behavior.

Geo-data is used for so-called location-based services. Location-based services provide you with selective information using position-dependent data.

  • Preferences assigned to you include, for example, your saved payment favorites, etc.
  • Customer loyalty measures include information and closer details about promotions and campaigns, vouchers, sweepstakes, customer surveys, recommendations, and other notes already sent to you.
  • Device and browser information including your attributable usage behavior includes information about your used end devices (computer, laptop, smartphone, etc.) with which you visit our websites and the associated web browsers (e.g. Internet Explorer, Firefox, Safari, etc.).

You can revoke your consent at any time without stating reasons.

In this case, we will no longer send you offers and information by email, newsletter, or other communication media. For a newsletter, please click on the unsubscribe link, and we will no longer send you electronic mail subsequently. It can take up to 48 hours or more until the activation of a revocation in the systems is complete.

In all other cases, please contact Bytewood GmbH / FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144, 1190 Vienna (Wien) – [email protected] + 43 660 640 78 43.

If you do not want to be included in our direct marketing activities, you have the right to object (Article 21 Para. 2 and Article 22 GDPR).

If you have exercised your right and decided against the use of your personal data for advertising purposes (especially direct advertising), you will no longer receive information, offers, and news according to your wish.

  1. Newsletter

The website operator offers you a newsletter in which it informs you about current events and offers. If you want to subscribe to the newsletter, you must provide a valid email address. When you subscribe to our newsletter, you give your consent to have your email address (and if specified, your first and last name and date of birth) processed automatically, thus stored and used to send you our newsletter. We also store your reactions to the newsletter.

Logging of Email Traffic

To ensure adequate information and system security and to detect malware, we store log data for email traffic. If you send an email to one of our addresses, the following data is logged: email and IP address of the recipient/sender, number of recipients, subject, date and time of receipt at the server, file name of any attachments, size of the message, risk classification for spam, and delivery status. Emails are initially checked purely automatically. Only in the event of suspicion of a threat to the security of the IT systems are individual emails manually checked by responsible persons.

In addition, we process your personal data in connection with emails, if necessary, for the duration of the entire business initiation and beyond in accordance with the statutory retention and documentation obligations.

Web Analysis

Our website uses functions of the web analysis service Google Analytics by Google Inc. ("Google"). This analysis tool uses cookies to collect standard logging information and the visitor behavior of our website in an aggregated form. The information collected by the Google Analytics cookies about your use of this website is transmitted to Google servers (usually in the USA or in other states outside the EU) and stored there. Since the privacy of our users is important to us, the IP addresses are anonymized.

The following information is collected by Google Analytics: IP address in anonymized form, browser, device type, device model, country, service provider, screen resolution (on mobile device), duration of stay on the website, language, operating system, pages visited on the website. Google will use this information in particular to evaluate the use of the website by users, to compile reports on website activities. Google will also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. If you do not want our website to record your activities via Google Analytics, you can download and install a corresponding browser plugin at https://tools.google.com/dlpage/gaoptout ein entsprechendes Browser-Plugin herunterladen und installieren.

The user data is stored indefinitely or until you request the deletion of your data. Google will then delete the data as quickly as possible, in any case within 180 days.

Social Media

We integrate the services of various social networks into our website using Social Media plug-ins and iFrames. These are Facebook and Twitter.

We prevent data transmission to these services as far as possible. Only when you click on the icon of a service and thus actively call it up will, among other things, your IP address and cookies be transmitted, and the service will receive the information that you visited our website with your IP address. If you are actively logged in to one of the social media networks, this information will be assigned to your user account. Please note that we ourselves have neither secured knowledge of nor influence over how and which data precisely reaches the respective services. By activating and using a Social Media plug-in, you agree to the associated transmission of personal data to the selected service.

Please refer to the privacy policy of the selected service provider for the current information on the type, purpose, scope, use, and protection of your data by these networks, as well as your related rights. According to our information, these are: We assume no liability for the completeness and accuracy of this information:

 

Handling of Contact Data / Contact Form / Email

If you contact the website operator using the contact options offered with Bytewood GmbH / FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144 12/15, 1190 Vienna (Wien) – [email protected] + 43 660 640 78 43 or with the contact form, your information will be stored so that it can be used to process and answer your inquiry. This data will not be passed on to third parties without your consent.

Who Receives My Data?

Only those departments or employees, cooperation partners within Bytewood GmbH / FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144, 1190 Vienna (Wien) – [email protected] + 43 660 640 78 43 receive your data who need it to fulfill the contractual, legal, and supervisory obligations as well as legitimate interests. Furthermore, contract processors commissioned by us (especially IT and back office service providers) receive your data, provided they need the data to fulfill their respective service. All contract processors are contractually obliged to treat your data confidentially and to process it only within the scope of the service provision.

  1. Public bodies and institutions may be recipients of your personal data if there is a legal or supervisory obligation.
  2. For contract processing and invoicing, all necessary legal data categories are processed by Zoho Corporation, which is certified under the Privacy Shield Framework and thereby provides a guarantee of complying with the European data protection level. (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active)
  3. To store invoices and contracts, we use the software GSuite, which is also certified under the Privacy Shield Framework and thereby provides a guarantee of complying with the European data protection level.

Furthermore, we would like to point out that Bytewood GmbH / FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144, 1190 Vienna (Wien) – [email protected] + 43 660 640 78 43 is obligated to secrecy about all customer-related information and facts that have been entrusted to us or made accessible to us due to the business relationship. We may therefore only pass on your personal data to third parties if you have previously and explicitly released us from this obligation in writing or if we are legally or supervisory-obligated or authorized to do so. Recipients of personal data in this context may be other cooperation partners or comparable institutions to whom we transmit data to carry out the business relationship with you (depending on the contract, this may include e.g. correspondent banks, credit agencies, etc.).

How Long Will My Data Be Stored?

We process your personal data, if necessary, for the duration of the entire business relationship [from the (pre-contractual) initiation, execution up to the termination of a contract] and beyond in accordance with the statutory retention and documentation obligations, which arise, among other things, from the Austrian Commercial Code (UGB).

Furthermore, we have to consider the statutory limitation periods for the storage duration, which, for example, according to the Austrian General Civil Code (ABGB), can generally be 30 years (in certain cases it is only 3 years).

Am I Obligated to Provide Data in the Context of the Business Relationship?

You only have to provide the personal data that is necessary for the establishment and execution of the business relationship and that we are obligated to collect. If you do not provide us with this data, we will generally have to refuse to conclude the contract or execute the order, or we will no longer be able to carry out an existing contract and consequently have to terminate it. However, you are in no way obligated to provide us with data that is not relevant for the fulfillment of the contract or is not legally and/or regulatory required.

Access Data

The website operator or page provider collects data about access to the site and saves it as "Server-Logfiles." The following data is logged in this way:

  • Visited website
  • Time at the moment of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Used browser
  • Used operating system
  • Used IP address

The collected data is used only for statistical evaluations and to improve the website. However, the website operator reserves the right to subsequently check the server log files if there are concrete indications of illegal use.

Use of Personal Data

Insofar as you, as a user of our website and/or customer, have provided us with personal data, we use it exclusively to answer your inquiries, to process contracts, and for technical administration.

Personal data is only passed on or otherwise transmitted by us to third parties if this is necessary for the purpose of contract processing or for billing purposes or if you, as a user of the website and/or customer, have previously consented. As a user of the website and/or customer, you have the right to revoke a given consent at any time with effect for the future.

The deletion of stored personal data takes place if you, as a user of the website and/or customer, revoke your consent to storage, if your data is no longer required to fulfill the purpose for which it was stored, or if its storage is or becomes inadmissible for other legal reasons. Data for billing purposes and accounting purposes are subject to the statutory retention obligation according to the Federal Fiscal Code and are not affected by a request for deletion.

Information, Rectification, Deletion

Upon written request, we will gladly inform you at any time about the personal data stored about you. Please address your inquiry to Bytewood GmbH / FN 632277 w – Joachim Brandtner in Leopold-Ungar-Platz 2/1/144, 1190 Vienna (Wien) – [email protected] + 43 660 640 78 43.

If the data processed by us about you is incorrect, please inform us. We will rectify it immediately and inform you.

In the event that you no longer wish us to process your data, we ask you to inform us informally. We will of course delete your data immediately and inform you. Should mandatory legal reasons prevent deletion, we will notify you immediately.

In addition, you have the right to restriction of processing and data portability. Should you believe that we are violating Austrian or European data protection law when processing your data and have thus violated your rights, we ask you to contact us so that any questions can be clarified. Of course, you also have the right to lodge a complaint with the Data Protection Authority or a European supervisory authority or to appeal to the courts.

Updating of this Privacy Policy

We reserve the right to adapt this privacy policy to technical developments and legal changes if necessary or to update it in connection with the offer of new services or products.